Refund policy
PAINTNIQUES
Where every artist belongs and every brushstroke matters.
Return & Refund Policy
Effective Date: May 2026
Last Updated: May 2026
Every piece sold on Paintniques is made to order — printed specifically for you, by real artists, through our print-on-demand partners. That means no shelf inventory, no mass production, and a whole lot of intention behind every order.
It also means our return and refund policy looks a little different from a big-box retailer. We've written this to be as clear and honest as possible, so you always know what to expect before you buy.
At a Glance
|
Situation |
What We Do |
|
Item arrives damaged |
We'll send a replacement. Return of the item may be required. |
|
Manufacturing defect or misprint |
We'll send a replacement. Return of the item may be required. |
|
Lost or undelivered package |
We'll investigate and send a replacement if confirmed lost |
|
Wrong item received |
We'll send the correct item right away |
|
Change of mind / buyer's remorse |
We're unable to offer a return or refund |
|
Wrong size or color ordered by customer |
We're unable to offer a return or refund |
|
Replacement not available (item retired/discontinued) |
Full refund issued instead |
01. Why We Don't Accept General Returns
Because every Paintniques product is not printed until it is ordered, we're unable to accept returns or exchanges for:
- Change of mind or buyer's remorse
- Ordering the wrong size, color, or quantity
- Preferences about how a design looks on the final product (colors may vary slightly between screen and print — this is normal and not a defect)
This isn't just our policy — it's the nature of print-on-demand. Each order sets a creative process in motion that involves our artists and print partners. We ask that you review your order carefully before completing your purchase.
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✦ A note from The Curator The artists whose designs you're buying have poured their creativity into every piece. A no-return policy on made-to-order items protects their work and their earnings — and keeps Paintniques a place where artists can thrive. We appreciate your understanding. |
02. When We Will Make It Right
We stand fully behind the quality of every order. If something goes wrong on our end — or in transit — we will make it right. Here's exactly when you're covered:
Damaged in transit
If your order arrives damaged — torn, crushed, wet, or otherwise harmed during shipping — contact us at create@paintniques.com with your order number, tracking number, and photos of both the item and the original packaging. We’ll file a claim and arrange a replacement. Please do not discard the damaged packaging until your claim is resolved, as we or our fulfillment partner may request it be returned before a replacement is dispatched.
What counts as a manufacturing defect
Our fulfillment partner, Customized Tissue Paper, has developed specialized processes for printing on the unique substrates we carry — including tissue and rice paper — that most printers simply can’t handle. They take quality seriously, and so do we. That said, no production process is completely foolproof, and we’ll always make it right when something falls short.
An order qualifies as having a manufacturing defect when a significant portion of the order contains:
- Torn or ripped product
- Print registration issues — ghosted or doubled images
- Significant ink picking — large areas where ink has failed to adhere properly
- Product received that does not match what was specified in the order
An order does NOT qualify as a manufacturing defect when:
- A small percentage of the order contains minor quality issues
- The customer provided incorrect information at the time of ordering (spelling, design selection, quantity)
- An insignificant color variation occurs anywhere in the printing process
Color note: Just as fabric dye lots vary between runs, tissue and rice paper inks will naturally vary between print batches. Minor color variation is inherent to the medium and is not considered a defect. If you need designs to match, order them together in the same transaction. If you have questions about how a specific design will print, reach out before ordering — we’re happy to help.
Personalization note: Please review all personalized information carefully before submitting your order — check spelling, dates, and names. Once an order is placed it immediately enters production. We cannot accept returns or issue replacements for errors in customer-provided information.
Wrong item received
If we sent you the wrong item entirely, we’ll get the right one out to you immediately.
Lost or undelivered packages
If your tracking shows delivered but nothing arrived, or your package has been stuck in transit well beyond its estimated delivery window, contact us. We'll work with the carrier to investigate. If your order is confirmed lost, we'll send a replacement.
Please note: we are not responsible for packages undeliverable due to an incorrect or incomplete address provided at checkout. Always double-check your shipping details before placing your order.
03. How to Request a Replacement
If your order qualifies under Section 02, here's how to reach us:
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Email: create@paintniques.com Subject line: Order Issue — [Your Order Number] Please include: • Your order number • A clear photo of the item showing the issue • A brief description of what happened • Your delivery confirmation or tracking info (if applicable) |
We review every claim personally and will respond within 2 business days. If your claim is approved, we will confirm next steps — which may include a prepaid return shipping label if our fulfillment partner requires the original item back before dispatching a replacement or refund. You will never be asked to pay return shipping for an eligible claim.
You must contact us within 14 days of your confirmed delivery date to be eligible for a replacement or refund. Claims submitted after this window cannot be accommodated.
04. Replacements vs. Refunds
Our standard remedy for eligible issues is a replacement or reprint. Here’s why we prefer this approach:
Paintniques is a collaborative marketplace. When you purchase a design, your order touches an independent artist (who earns a royalty) and our print partner (who produces and ships your item). A replacement gets you what you paid for — a beautiful, usable product — without pulling earnings back from the creative people behind it.
For orders with a confirmed manufacturing defect (as defined in Section 02), you may request either a replacement or a full refund. For transit damage or lost packages, our standard remedy is a replacement.
A refund will be issued in the following circumstances:
- You request a refund for a confirmed manufacturing defect and your claim is approved
- A replacement cannot be fulfilled because the design has been retired or is no longer available
- Our print partner is unable to reproduce the item due to a technical or availability issue
- We determine, at our discretion, that a refund is the most appropriate resolution
In some cases, our fulfillment partner may require the original item to be returned before a refund is issued. If so, we will provide a prepaid return shipping label at no cost to you.
If a refund is issued, it will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.
05. Cancellations
Because every Paintniques order goes directly into production the moment it is placed, we are unable to accept cancellations or changes to orders once submitted. Please review your order carefully before completing checkout.
If you believe an error was made at the time of ordering, contact us immediately at create@paintniques.com with your order number. While we cannot guarantee changes, we will do our best to help if production has not yet begun.
06. Sale & Discounted Items
Items purchased at a discounted or sale price are subject to the same policy as full-price items. Eligible issues (damage, defect, loss) are still covered. Buyer's remorse and sizing errors are not.
07. Gift Orders
If an item was purchased as a gift and arrives damaged or defective, the recipient can contact us directly to request a replacement. Please have the order number ready — this can be found on the packing slip or provided by the gift giver.
08. Questions?
We're real people who genuinely care about your experience here. If something went wrong with your order, or if you're unsure whether your situation is covered, just reach out — we'll always do our best to find a resolution that feels right.
Email: create@paintniques.com
Website: paintniques.com
For lost package step-by-step guidance, visit our FAQ page at paintniques.com/faq
PAINTNIQUES
Where every artist belongs and every brushstroke matters.